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Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Bespoke orders vary up to 12 weeks.
You can contact us through our contact page! We will be happy to assist you.
Yes. We specialise in bespoke wigs crafted to your exact needs — including custom hairlines, colour, length, and fit. To begin, simply send a clear photo and we’ll guide you through the process. Additional charges apply for customisation.
All our wigs are made using the finest virgin Slavic and European hair — unprocessed, natural, and ethically sourced for softness, strength, and long-lasting beauty.
Our ready-made wigs are pre-designed in our signature cuts and colours, available for immediate purchase. Bespoke wigs are made to order and personalised to your measurements, preferences, and hairline.
Yes. All WŸG wigs are designed with a glueless lace front, lace top (for flexible parting), and adjustable elastic at the nape for a secure, natural fit — no adhesive required.
Yes. Our lace tops allow you to move the parting anywhere, giving you versatile styling options and a realistic finish.
Ready-made wigs can be returned if unworn and in original condition within 7 days. Bespoke or customised wigs are non-returnable, as they are made specifically for you. Please see our full Returns Policy for details.
Bespoke wigs typically take 10-12 weeks depending on complexity and hair availability. We’ll provide an estimated completion time upon order.
We recommend gentle washing with sulphate-free products and storing your wig on a head block or stand. Full care instructions are included with each order, and professional maintenance is available through our studio.
Yes. Clients purchasing a wig due to medical hair loss may be eligible for VAT exemption. Please complete our VAT relief form at checkout.