Returns & Exchanges

Each WŸG wig is handmade using the finest quality materials, with exceptional care and craftsmanship. Due to the intimate nature of wigs and our commitment to hygiene standards, we do not accept returns or exchanges on any wig purchases unless the item is faulty.

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UK Orders

All sales are final. However, if your wig arrives damaged or defective, please contact us within 48 hours of delivery via our contact page with clear photographs and your order number. If approved, we will arrange a repair or replacement.

To be eligible for review, the wig must:

Be unused and unworn
Have the original WŸG tag still attached
Be returned in its original packaging

We do not accept returns due to change of mind, incorrect colour selection, or improper fit. Please ensure you are confident in your choice before placing an order. We are happy to assist you prior to purchase if you need help choosing.

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International Orders (USA)

We are delighted to offer secure, tracked shipping of our ready-to-wear collection to the USA.

Please note: All international sales are final.

We are unable to accept returns, exchanges, or refunds for any international orders unless the item is proven to be faulty upon arrival.

Customs duties or local taxes may apply and are the responsibility of the buyer. Please check with your local customs office if needed.

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Bespoke Orders

All bespoke wigs are custom-made and strictly non-refundable. A 70% deposit is required at the time of ordering, with the remaining balance due upon completion.

During your fitting and final collection appointment, you will be asked to review and approve your bespoke wig’s:

Fit
Hair colour
Hairline and style
Density and finish

Once approved and collected, the order is considered final.

If you have any concerns about your order, please contact us — we are here to help.

Faulty Items

In the rare event that your item arrives damaged or defective, please contact us within 48 hours of delivery with photographs and a detailed description. We will review the case and offer a suitable resolution

Questions?

We’re here to help. If you’re unsure about the fit, style, or construction of a wig, please don’t hesitate to contact us before purchasing. We’re always happy to offer personalised advice or colour matching support.

Delivery

Now shipping to the UK and USA

We ship securely from our Cotswolds studio.

Ready-to-wear wigs can be delivered within the UK and to the USA via tracked and insured courier services.

Bespoke services remain UK-only.

Satisfied Customers

Loved by Our Clients

We’re proud to have helped so many clients feel confident and beautiful. From first-time wearers to long-time wig lovers, customer satisfaction is at the heart of everything we do.

Need help choosing the right wig?

We’re here to support you every step of the way. Whether you need guidance with colour matching, choosing the perfect style, or understanding the fit — simply reach out. Our expert team is just a message away and ready to help you feel confident in your choice.

Secure Checkout, Always

Shop with confidence. All payments are processed securely through Shopify, ensuring your personal and payment information is protected every step of the way.